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Samples are usualy shipped next working day, please allow up to 4 working days for delivery is you are based outside the UK and 2 working days if you are based within the UK.

Wallpapers take about 3–4 weeks, and fabric orders usually arrive in 5 working days. If we can get it to you sooner, we absolutely will!

In a rush? Let us know your deadline, and while we can’t make any promises, we’ll do our very best to make it happen.

Mistakes happen! You’ve got 48 hours from placing your order to make any changes or cancellations. After that, your order starts its journey to you, and we can’t promise it is possible to hit the pause button but we are happy to try

Just reach out to our Customer Care team with your order number and what you'd like to change. We’ll do our best to help!

Actualmente, no vendemos directamente a clientes de la UE a menos que tengan una cuenta comercial con nosotros. Si es un cliente de la UE y desea comprarnos telas o papel tapiz, puede hacerlo a través de nuestro distribuidor de la UE, Etoffe. Visite www.Etoffe.com o contáctenos para más información

Si es un cliente de la UE y desea comprar cualquiera de nuestros accesorios para el hogar, como láminas artísticas, cojines, pantallas de lámparas y más. Visite nuestro distribuidor Wolf and Badger en www.wolfandbadger.com

If your order hasn’t shipped yet, let us know your preferred delivery date, we’ll do our best to coordinate with our mills and delivery partners to make it happen. While we can’t guarantee it, we’ll always try our best to help!

Sí, enviamos a todo el mundo; sin embargo, debido al Brexit, temporalmente no podemos realizar envíos directos a clientes con sede en la UE. Se aplicarán los costos de envío y se agregarán al finalizar la compra.

Depende de dónde se encuentre y si su compra se enviará desde el almacén, o si se trata de un producto a medida, como nuestra tela y papel tapiz hechos a medida. Para obtener más información sobre los plazos de entrega, consulte la sección "Información de sostenibilidad, producción y entrega" debajo del producto.

Our wallpaper is high-quality and durable, perfect for most settings. However, for commercial or high-traffic areas, we recommend getting in touch if you have a trade account with us.

We’d be happy to explore alternative finishes, like vinyl-backed options, which are designed to stand up to heavy use and last even longer.

Yes, all of our wallpapers are fire rated. If you need a copy of the FR certificate, just get in touch with our enquiries team and we’ll be happy to provide it.

Esto depende de qué impresión le gustaría ordenar. Cada diseño tiene una repetición diferente que alterará la cantidad de rollos que puede necesitar su proyecto. Para una cotización instantánea, use nuestra calculadora de papel tapiz , perfecta para estimaciones rápidas. Para una cotización más precisa, se recomienda que un decorador calificado mida su espacio antes de realizar su pedido final

Si su pedido aún no se ha impreso, sí, podemos ofrecerle un reembolso. Póngase en contacto con nosotros para modificar el pedido por usted. No se pueden ofrecer reembolsos por papel tapiz no defectuoso una vez que se ha impreso el papel.

FR (Fire Retardant) treatment is available on request. Just contact our team for a quote based on your chosen fabric.

🔥 Please note: FR treatment adds approximately 1 week to the lead time, so be sure to factor that into your project timeline.

Yes! Both our linen and eco velvet fabrics are upholstery grade and suitable for furniture projects.

Need a certificate? Just reach out to our team—we’ve got you covered!

Fabric projects can vary a lot depending on the design, make, and sewing techniques involved—so unfortunately, we’re unable to give specific quantity advice.

For the most accurate guidance, we recommend reaching out to a professional upholsterer, curtain maker, or other relevant expert. They’ll be able to advise based on the details of your project, including things like pattern matching and fabric repeats.

Yes! We can offer treatments like waterproofing and more. Just get in touch with your specific requirements, and we’ll work with our treatment centre to find the best solution for your project.